Privacy Policy

1. Introduction

At Mascan Creative School (“Mascan”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada's Anti-Spam Legislation (CASL).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, forms, classes, events, and services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name
• Email address
• Phone number
• Date of birth (for age-appropriate class placement)
• Parent or guardian information (for minors)
• Billing and payment information
• Class registrations and participation details
• Communication preferences and consent records

3. How We Use Your Information

We use your information for purposes including:

• Processing and managing class registrations, bookings, and event participation
• Communicating important updates regarding classes, schedules, events, or account activity
• Providing customer support and responding to inquiries
• Maintaining studio operations and safety
• Sending marketing and promotional communications only where consent has been provided
• Improving our services, website experience, and internal operations

4. SMS Communications

If you provide consent, we may send you SMS/text messages regarding:

• Class reminders and schedule updates
• Booking confirmations
• Event notifications
• Customer support communications
• Promotional offers and announcements

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP.

Consent to receive SMS messages is not a condition of purchasing any services.

5. Data Storage and Security

Your information is stored securely within our Customer Relationship Management (CRM) systems and related service platforms. We implement reasonable technical, administrative, and organizational safeguards designed to protect your personal information against unauthorized access, disclosure, misuse, loss, or alteration.

While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Consent

We operate on an explicit consent model. By submitting forms through our website, registering for classes or events, or otherwise providing your information, you consent to the collection, use, and storage of your information for the purposes outlined in this Privacy Policy.

You may withdraw your consent for marketing communications at any time.

7. Your Rights

You may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information where applicable
• Withdraw consent for marketing communications
• Request information regarding how your data is used

To exercise any of these rights, please contact us using the information below.

8. Third-Party Services

We may use trusted third-party platforms and service providers to operate our business, including payment processors, CRM systems, scheduling platforms, email providers, and communication services. These providers may process personal information on our behalf solely for operational purposes.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Mascan Creative School
Email: mascan.org@gmail.com